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Yes, customers should still pay their utility bills during the COVID-19 pandemic. The City encourages everyone to pay their bills online, by phone, by mail, or use the utility drop box located outside City Hall on the traffic island. You may also email us at email@example.com or call us at 425-556-2152.
In accordance with the final extension of Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services, the Governor’s moratorium on late fees, interest, and shut-offs expired September 30, 2021. Effective January 1, 2022, the City returned to its original past-due and disconnection policy for any unpaid delinquent accounts without a payment plan. Should your service be disconnected, payment of all past-due charges and fees will be required to re-establish service. To avoid collection activity and ensure continued service, we urge you to pay your past-due balance now. If you are unable to pay your past-due balance, please contact our office to arrange a flexible payment plan.
The Department of Health has also provided the following resources: