What else do I need to know?

City of Redmond utility customers should expect their billing statements to look different, as they may be printed in a different format. Please continue to pay your bill, as usual. The City asks that utility customers not respond to any inquiries about their utility bill, in the event that it could be a fraudulent inquiry. If you receive an inquiry about your account, please verify the inquiry by contacting City of Redmond utilities at 425-556-2152 or utilitybilling@redmond.gov.

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1. What is ransomware?
2. Is my personal information at risk?
3. Who was affected?
4. Who do I contact if I have questions?
5. What else do I need to know?
6. My billing statement says I should remit payment to an address in Seattle. Is this correct?