Who was affected?

Customers who were potentially affected include those who receive printed invoices and past-due notices in the mail. Customers who receive billing statements electronically were not affected. At this time, the City does not know if any of its customers’ information has actually been accessed by the unauthorized party who installed ransomware on AFTS’s system, or if that information has simply been made inaccessible.

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1. What is ransomware?
2. Is my personal information at risk?
3. Who was affected?
4. Who do I contact if I have questions?
5. What else do I need to know?
6. My billing statement says I should remit payment to an address in Seattle. Is this correct?