What is ransomware?

Ransomware is a type of malicious software (malware) that blocks access to data or a computer system, usually by encrypting it, until the victim (AFTS, in this case) pays a ransom fee to the attacker.

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1. What is ransomware?
2. Is my personal information at risk?
3. Who was affected?
4. Who do I contact if I have questions?
5. What else do I need to know?
6. My billing statement says I should remit payment to an address in Seattle. Is this correct?