When and how will I be refunded for activities canceled due to the COVID-19 concerns?

All activities,rentals and permitted events canceled due to COVID-19 through April 30, 2020, will automatically be issued full refunds or credits.  If you have been impacted by the closure and have not received your refund or credit, please email GuestServices@redmond.gov. Staff are working remotely and are available to assist you.

  • Registered Activities: Participants who are registered for activities that are scheduled to begin on or before April 30 will be issued a full refund or credit automatically.
  • FlexFit Passes: FlexFit monthly pass holders will have passes extended for one month. Drop-in Passes will be available when services resume. 
  • Preschool: Please contact Nature Vision for information about options for school year extensions or make-up dates.
  • Facility Rentals: Rentals scheduled through April 30 will automatically receive a full refund or credit, including processing fees. Parks and Recreation staff will work with ongoing community renters to address closure impacts moving forward.
  • Permitted Events: Permitted Special Events scheduled to take place through April 30 have been canceled and will receive a full refund or provided the opportunity to reschedule at a future date, if available. 


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1. Are community centers open?
2. Are parks still open?
3. Are trails open?
4. What parks does City of Redmond operate?
5. Are public restrooms in parks still open?
6. Are any community spaces in Redmond open for use?
7. What activities are available right now?
8. Is Meals on Wheels still delivering in Redmond?
9. When and how will I be refunded for activities canceled due to the COVID-19 concerns?
10. Can I register for summer activities and camps at this time?
11. Who can I contact with questions about activities and registrations?
12. What services are available to seniors in Redmond?
13. When will activities and programs resume?