The City is responsible for leaks from the water main up to and including the water meter. Any leaks located between the meter and the home or building are the owner's responsibility.
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Residential meter - Every 2 monthsCommercial meter - Monthly
Make sure no water is being used inside or outside the house.
Locate your water meter. It is usually found in the ground near the end of your driveway between your house and your neighbor’s house. If you have any trouble locating or reading your meter, contact us.
Check and record the current meter reading. Wait about 30 minutes (if possible, overnight is better). Remember: Do not use any water while you are waiting!
Read the water meter again. If the reading has changed, then you have a leak that requires immediate attention.
There is also a sweeping hand/triangle on many meters which moves when water is flowing though the meter. If this hand/triangle is moving when no one is using water, it's a good indicator there is a leak.
Next, locate the home’s main shut-off valve and shut-off the water at that valve (normally located in the basement or garage, directly behind an outdoor faucet; or outside, below an outdoor faucet).
Repeat steps 2 & 3. If the reading has changed, you have a leak in the underground water pipe between the meter and the house. If the reading is the same, there is a leak inside the home.
You can save a lot on the cost of a plumbing repair if you do it yourself. But, is it worth it? Clearly, changing a 15-cent faucet washer yourself beats paying a plumber for a $75 service call. In other situations, the choice may not be as clear. Before you tackle the large jobs yourself, consider the following: