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Yes, customers should still pay their regular utility bills during the COVID-19 outbreak. However, the City is taking the following steps to help our residential and business customers who might be worried about paying their bills:
The City encourages everyone to pay their bills online, by phone, by mail, or use the utility drop box located outside City Hall on the traffic island. You may also email us at firstname.lastname@example.org or call us at 425-556-2152.
Many people are being asked to stay at home during this pandemic. This increases the need for water in their homes. Lack of water in the home prevents hand-washing and the capacity to maintain a clean home. Good hygiene, like washing hands with soap, is key to preventing the spread of the virus. Access to safe and reliable water service is vital in this effort.
The Department of Health has provided the following resources:
If utility customers are experiencing an economic hardship as a result of the COVID-19 pandemic, the Utilities and Transportation Commission can assist with questions about bill assistance programs available in the state. The Utilities and Transportation Commission Consumer Help Line can be reached at 1-888-333-WUTC (9882) or by email at email@example.com.