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1. Do I still need to pay my utility bill?

Yes, customers should still pay their regular utility bills during the COVID-19 outbreak. However, the City is taking the following steps to help our residential and business customers who might be worried about paying their bills:

• The City has suspended water shut-offs, until further notice.
• The City is waiving late fees and interest charges, until further notice.
• The City is offering flexible payment plans to customers who indicate a financial impact or hardship as a result of COVID-19. The City will work with customers to identify an appropriate amount to pay each month over a period of up to 6 months, in order to bring accounts current.
• The City is maintaining its low-income-senior and low-income-disabled discounts, as allowed by WA State law.

The City encourages everyone to pay their bills online, by phone, by mail, or use the utility drop box located outside City Hall on the traffic island. You may also email us at utilitybilling@redmond.gov or call us at 425-556-2152.

2. Why is the City suspending water shut-offs at this time?

Many people are being asked to stay at home during this pandemic. This increases the need for water in their homes. Lack of water in the home prevents hand-washing and the capacity to maintain a clean home. Good hygiene, like washing hands with soap, is key to preventing the spread of the virus. Access to safe and reliable water service is vital in this effort.

3. Where can I find additional COVID-19 resources?

The Department of Health has provided the following resources:

• DOH Coronavirus (COVID-19) webpage
• Local Health Jurisdictions
• Workplace and Employers
• Persons Who are at Higher Risk for Serious Illness
• Stigma Reduction

4. Who can I contact for bill assistance information?

If utility customers are experiencing an economic hardship as a result of the COVID-19 pandemic, the Utilities and Transportation Commission can assist with questions about bill assistance programs available in the state. The Utilities and Transportation Commission Consumer Help Line can be reached at 1-888-333-WUTC (9882) or by email at consumer@utc.wa.gov.