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1. Do I still need to pay my utility bill?

Yes, customers should still pay their utility bills during the COVID-19 pandemic. The City encourages everyone to pay their bills online, by phone, by mail, or use the utility drop box located outside City Hall on the traffic island. You may also email us at utilitybilling@redmond.gov or call us at 425-556-2152.

2. When will the City resume late fees, interest, and shut-offs?

In accordance with the final extension of Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services, the Governor’s moratorium on late fees, interest, and shut-offs expired September 30, 2021. For past-due customers who do not establish a payment plan by December 31, 2021, the City will proceed with its normal collection and disconnection procedures, effective January 1, 2022. Should your service be disconnected, payment of all past-due charges and fees will be required to re-establish service.

To avoid collection activity and ensure continued service, we urge you to pay your past-due balance now. If you are unable to pay your past-due balance due to a financial impact or hardship as a result of COVID-19, please contact our office to arrange a flexible payment plan. If you do not set-up a payment plan by December 31, 2021, you must pay the entire past-due amount on your bill to avoid assessing late fees and being disconnected. 

3. Where can I find additional COVID-19 resources?

Resources for individuals and families impacted by COVID-19 can be found here: https://www.redmond.gov/1366/Resources-for-Individuals-and-Families-I

The Department of Health has also provided the following resources:

• DOH Coronavirus (COVID-19) webpage
• Local Health Jurisdictions
• Workplace and Employers
• Persons Who are at Higher Risk for Serious Illness
• Stigma Reduction

4. Who can I contact for bill assistance information?

• If utility customers are experiencing an economic hardship as a result of the COVID-19 pandemic, the Utilities and Transportation Commission can assist with questions about bill assistance programs available in the state. The Utilities and Transportation Commission Consumer Help Line can be reached at 1-888-333-WUTC (9882) or by email at consumer@utc.wa.gov.
• 2-1-1 connects you to community resources statewide. 2-1-1 is a free, confidential community service and one-stop connection to local services you may need, including utility assistance. Dial the three digit number 2-1-1 on your phone, or visit https://wa211.org for more information.
• For the most up-to-date COVID-19 information for Washington State, please visit https://coronavirus.wa.gov.