FAQs • Redmond, WA • CivicEngage

Who can I contact for bill assistance information?

You may be eligible for bill assistance through Hopelink’s Energy & Water Assistance Program. For more information, or to book an appointment with Hopelink’s Water and Energy funding, please visit www.hopelink.org/energy or call 425-658-2592.
If utility customers are experiencing an economic hardship as a result of the COVID-19 pandemic, the Utilities and Transportation Commission can assist with questions about bill assistance programs available in the state. The Utilities and Transportation Commission Consumer Help Line can be reached at 1-888-333-WUTC (9882) or by email at consumer@utc.wa.gov.
2-1-1 connects you to community resources statewide. 2-1-1 is a free, confidential community service and one-stop connection to local services you may need, including utility assistance. Dial the three digit number 2-1-1 on your phone, or visit wa211.org for more information.

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COVID-19 - Utility Billing

1. Do I still need to pay my utility bill?: Yes, customers should still pay their utility bills during the COVID-19 pandemic. The City encourages everyone to pay their bills online, by phone, by mail, or use the utility drop box located outside City Hall on the traffic island. You may also email us at utilitybilling@redmond.gov or call us at 425-556-2152.

2. When will the City resume late fees, interest, and shut-offs?: In accordance with the final extension of Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services, the Governor’s moratorium on late fees, interest, and shut-offs expired September 30, 2021. Effective January 1, 2022, the City returned to its original past-due and disconnection policy for any unpaid delinquent accounts without a payment plan. Should your service be disconnected, payment of all past-due charges and fees will be required to re-establish service. To avoid collection activity and ensure continued service, we urge you to pay your past-due balance now. If you are unable to pay your past-due balance, please contact our office to arrange a flexible payment plan.

The Department of Health provides the following resource:

You may be eligible for bill assistance through Hopelink’s Energy & Water Assistance Program. For more information, or to book an appointment with Hopelink’s Water and Energy funding, please visit www.hopelink.org/energy or call 425-658-2592.
If utility customers are experiencing an economic hardship as a result of the COVID-19 pandemic, the Utilities and Transportation Commission can assist with questions about bill assistance programs available in the state. The Utilities and Transportation Commission Consumer Help Line can be reached at 1-888-333-WUTC (9882) or by email at consumer@utc.wa.gov.
2-1-1 connects you to community resources statewide. 2-1-1 is a free, confidential community service and one-stop connection to local services you may need, including utility assistance. Dial the three digit number 2-1-1 on your phone, or visit wa211.org for more information.