The City is responsible for leaks from the water main up to and including the water meter. Any leaks located between the meter and the home or building are the owner's responsibility.
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Residential meter - Every 2 monthsCommercial meter - Monthly
Make sure no water is being used inside or outside the house.
Locate your water meter. It is usually found in the ground near the end of your driveway between your house and your neighbor’s house. If you have any trouble locating or reading your meter, contact us.
Check and record the current meter reading. Wait about 30 minutes (if possible, overnight is better). Remember: Do not use any water while you are waiting!
Read the water meter again. If the reading has changed, then you have a leak that requires immediate attention.
There is also a sweeping hand/triangle on many meters which moves when water is flowing though the meter. If this hand/triangle is moving when no one is using water, it's a good indicator there is a leak.
Next, locate the home’s main shut-off valve and shut-off the water at that valve (normally located in the basement or garage, directly behind an outdoor faucet; or outside, below an outdoor faucet).
Repeat steps 2 & 3. If the reading has changed, you have a leak in the underground water pipe between the meter and the house. If the reading is the same, there is a leak inside the home.
You can save a lot on the cost of a plumbing repair if you do it yourself. But, is it worth it? Clearly, changing a 15-cent faucet washer yourself beats paying a plumber for a $75 service call. In other situations, the choice may not be as clear. Before you tackle the large jobs yourself, consider the following:
Redmond supplies drinking water to customers from five City supply wells and from Seattle Public Utilities (SPU) Tolt River Watershed. The City supply wells pump groundwater, which is water stored underground in the pores between the sand and gravel that are under Redmond. Although PFAS are not regulated contaminants, and routine testing is not required, the cities of Redmond and Seattle tested their water sources in 2015 and found no detection of PFAS. The City of Seattle conducted additional testing in 2018 and again found no detection of PFAS in the Tolt River Watershed supplies. Redmond conducted additional testing in 2020 and found trace amounts of PFAS in one water supply well. This well has been taken out of production and no longer supplies drinking water to residents. The City will re-sample all the drinking wells in November 2023 for PFAS following the latest sampling protocols.