The City may include instructions about how to request accommodations (e.g., translator, barrier removal, etc.), or documents/materials in alternate formats in any letter, email, newsletter or website used to announce, invite or promote a City program, service or activity. If this information is not provided, please contact the City’s Americans with Disabilities Act (ADA) Coordinator to make your request. Please make requests for accommodation at meetings or events at least one week in advance.
Requests for accommodation at a City meeting or event should include:
Requests for materials in alternate formats should include:
The City ADA Coordinator or the responsible City department will respond to the request within 15 calendar days or in advance of a scheduled meeting or event. If the response does not satisfactorily resolve the issue, the requestor may file a formal grievance with the City. All requests for accommodations and alternate formats will be kept on file for at least three years.
Use the City’s request management system to report non-emergency issues, make requests, and find answers to common questions.
In case of emergency, call 911.
Report Issue or Make Request