Utility Billing Payment Options

The City of Redmond offers a wide range of convenient payment options. Choose the method that works best for you.

Online Payment

You may pay your bill using Visa or MasterCard, view account history and activity, and sign up for electronic bills. Learn more about online payments.

Direct Debit Payment

Automatically pay your utility bill directly from your bank account. Payment is deducted from your bank account on the due date shown on your statement. After signing up for this payment option, you will still receive a utility statement.

Complete and submit the direct debit application (PDF) by following the instructions provided on the form. If you have difficulty downloading the form, call 425-556-2152, or email Utility Billing.

For security reasons, please do not email your application or voided check.

Payment by Phone: Interactive Voice Response (IVR)

Inquire about your account or pay your utility bills using Visa or MasterCard via phone. Access your account 24 hours a day, 7 days a week using the automated system. 

Call 425-556-2152, choose Option 1 and follow the instructions.

If you have received a Termination Notice and use the payment by phone option, after making your payment, please notify the customer service representative by pressing 0 before you exit the system. This ensures the continuation of your water services.

Payment by Mail

Please return your payment, along with the payment stub, to:
City of Redmond
Utility Billing
P.O. Box 3745
Seattle, WA 98124-3745 

If you have received a final notice and your payment is due within 1 to 2 days, please do not mail your payment without contacting our office at 425-556-2152. This will help to ensure the continuation of your water service.

Payment in Person

Payments may be submitted to our office (Monday through Friday, 8 a.m. to 5 p.m.) located at:
City Hall
15670 NE 85th Street
Redmond, WA 98052 

You can also drop off your payment at our 24-hour Utility Drop Box. This box is located on the traffic island in front of City Hall at 15670 NE 85th Street. Please do not deposit cash in the drop box.

If you are facing water termination, please contact Utility Billing at 425-556-2152.