Utilities

City of Redmond Utility Billing COVID-19 Response:

In accordance with the final extension of Proclamation 20-23, the Governor's suspension of late fees and disconnections expired September 30, 2021. The Office of the Governor encourages customers with past-due balances to call their utility providers as soon as possible to set up a payment plan. if you are experiencing hardship as a result of COVID-19, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.

The City of Redmond is committed to keeping our customers connected to essential services. To help make repayment more manageable, we are offering delinquent account holders flexible payment plan options.  If you are unable to pay your past-due balance, please contact our office by December 31, 2021, to arrange a flexible payment plan.  Effective January 1, 2022, we will return to our original past-due and termination policy for any unpaid delinquent accounts without a payment plan. Should your service be disconnected, payment of all past-due charges and fees will be required to re-establish service.

View FAQs related to City of Redmond Utility Billing in response to COVID-19

  1. Water
  2. Wastewater
  3. Stormwater

Your City of Redmond water rates are comprised of fixed charges and commodity charges. It is important to note that water rates will fluctuate, particularly in the summer months, due to increased outdoor water use.

Your water supply comes from wells and water purchased from Cascade Water Alliance. Water from both sources is treated with chlorine and fluoride and is tested for quality on a daily basis. Your water has been fluoridated at a rate of one part per million.

Meter Reading Frequency

  • If you are a residential customer, your meter is read every 2 months. 
  • If you are a commercial customer, your meter is read monthly.
  • Click here to learn about your meter, how to check for a leak, and Redmond's drinking water quality.

Utility Ordinances