AFTS Data Breach
The City of Redmond is aware of a data breach related to Automatic Funds Transfer Services, Inc. (AFTS), a vendor who prints and mails the City’s residential and commercial utility billing statements. View press release. AFTS servers were encrypted by ransomware sometime between the evening of February 3 and the morning of February 4, 2021. There is no direct threat to the City of Redmond’s network as a result of this incident. We will continue to work with AFTS to gather additional information and will update this page as more information is received. View FAQ's.
Your City of Redmond water rates are comprised of fixed charges and commodity charges. It is important to note that water rates will fluctuate, particularly in the summer months, due to increased outdoor water use.
Your water supply comes from wells and water purchased from Cascade Water Alliance. Water from both sources is treated with chlorine and fluoride and is tested for quality on a daily basis. Your water has been fluoridated at a rate of one part per million.
Meter Reading Frequency
- If you are a residential customer, your meter is read every 2 months.
- If you are a commercial customer, your meter is read monthly.
- Click here to learn about your meter, how to check for a leak, and Redmond's drinking water quality.
Maintenance and construction of the local sewage collection system is paid through your city wastewater charge. The sewer collection system transports sewage from your home to a King County Wastewater Treatment facility.
King County is the regional provider for wastewater treatment and disposal. Maintenance costs for this collection system are paid by a separate wastewater treatment charge on your bill. For more information about this pass on cost, please visit King County’s website at https://www.kingcounty.gov/depts/dnrp/wtd/about/finances/rate.aspx.
Each developed parcel in the City is subject to the stormwater utility charge (PDF). Drainage from most properties enters or impacts the City stormwater system in some manner. These facilities, which are generally located on City streets, require continual maintenance and improvement. The stormwater utility supports capital improvement projects for flood control, erosion, conveyance improvements, and regional water quality or detention facilities.
The utility also monitors the health of local streams, constructs habitat improvement projects, and responds to state and federal regulatory and permitting requirements.