Utilities

City of Redmond Utility Billing COVID-19 Response:
Governor Jay Inslee issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services, and he has called on public utilities to suspend water shut-offs for failure to pay, waive late fees, and expand customer assistance programs. The City of Redmond is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing economic hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.

View FAQs related to City of Redmond Utility Billing in response to COVID-19

AFTS Data Breach

The City of Redmond is aware of a data breach related to Automatic Funds Transfer Services, Inc. (AFTS), a vendor who prints and mails the City’s residential and commercial utility billing statements. View press release. AFTS servers were encrypted by ransomware sometime between the evening of February 3 and the morning of February 4, 2021. There is no direct threat to the City of Redmond’s network as a result of this incident. We will continue to work with AFTS to gather additional information and will update this page as more information is received. View FAQ's.

  1. Water
  2. Wastewater
  3. Stormwater

Your City of Redmond water rates are comprised of fixed charges and commodity charges. It is important to note that water rates will fluctuate, particularly in the summer months, due to increased outdoor water use.

Your water supply comes from wells and water purchased from Cascade Water Alliance. Water from both sources is treated with chlorine and fluoride and is tested for quality on a daily basis. Your water has been fluoridated at a rate of one part per million.

Meter Reading Frequency

  • If you are a residential customer, your meter is read every 2 months. 
  • If you are a commercial customer, your meter is read monthly.
  • Click here to learn about your meter, how to check for a leak, and Redmond's drinking water quality.

Utility Ordinances