Frequently Asked Questions
- How often is my meter read?
Residential meters are read every other month. Commercial meters are read monthly.
- Can I change my billing date?
Meters are read on a specified schedule that does not allow us to change the billing date.
- How do I add or change my payment method online?
Log into your online account and select My Profile. Here you can add or delete payment methods. Please note our system is only equipped to accept Visa or Mastercard payments. To update your card information, you need to delete the existing card and input the new card.
- How do I add a new account to my profile?
Log into your online profile and select My Profile. Here you can add or remove utility accounts.
- How do I check for a leak?
- Make sure no water is being used inside or outside the house.
- Locate your water meter. It is usually found in the ground near the end of your driveway between your house and your neighbor’s house. If you have any trouble locating or reading your meter, contact us.
- Check and record the current meter reading. Wait about 30 minutes (if possible, overnight is better). Remember: Do not use any water while you are waiting.
- Read the water meter again. If the reading has changed, then you have a leak that requires immediate attention.
- There is also a sweeping hand/triangle on many meters, which moves when water is flowing through the meter. If this hand/triangle is moving when no one is using water, it's a good indicator that there is a leak.
- Next, locate the home’s main shut-off valve and shut off the water at that valve (normally located in the basement or garage, directly behind an outdoor faucet; or outside, below an outdoor faucet).
- Repeat steps 2 and 3. If the reading has changed, you have a leak in the underground water pipe between the meter and the house. If the reading is the same, there is a leak inside the home.
- Who is responsible for fixing leaks?
The City is responsible for fixing leaks from the water main up to and including the meter. Any leaks located between the meter and your home/business are the responsibility of the owner.
- What is the sewer capacity charge?
Visit King County's website for information about the sewer capacity charge at https://kingcounty.gov/en/dept/dnrp/waste-services/wastewater-treatment/sewer-system-services/capacity-charge.
This charge is handled entirely by King County and is not related to your City of Redmond billing.
- Why did I get a bill when I didn’t use any water?
Your utility bill consists of flat rate charges and consumption charges. Flat rates are charged as long as your property is connected to the city water/sewer system regardless of usage. Rate schedules can be found by clicking on the relevant links on the left side of this page.