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Cable Providers
For Comcast Cable inquiries or complaints:
Phone: 1-800-XFINITY (1-800-934-6489)
Website: https://www.xfinity.com/support/contact-us
For Ziply Fiber inquiries or complaints:
Residential phone: 1-866-699-4759
Business phone: 1-866-947-5988
Website: https://ziplyfiber.com/helpcenter
If your cable provider is unable to answer your question or provide the information your are requesting, please contact the City of Redmond at: https://redmondwa.qscend.com/311/ or 425-556-2900.
Cable television first came to Redmond in the 1960s when Vista Television Cable, Inc. began installing coaxial cable lines via utility poles in many of the city’s newer neighborhoods. By the late ’80s, most citizens living or working close to a public right-of-way could contract with the cable operator for cable service, and many did. Currently, about 83% of Redmond households are cable subscribers.
As of 2008, most of the city is served via fiber optic lines installed by competing cable television providers, Comcast and Frontier.
On July 6, 2021, Redmond City Council approved the Comcast contract renewal, which will be posted here once signatures are finalized. The City will also negotiate a new contract with Ziply and will post that here as soon as it's available.
What is PEG?
- PEG programming stands for Public, Educational and Governmental programming. Per federal law, cable operators are required to set aside channel space to carry PEG (which focuses on local) non-commercial programming.
- Public access channels are available for use by the general public. They are often administered by the cable operator.
- Educational access channels are used by educational institutions for educational programming. Usage of these channels can be in the franchise among local schools, colleges, and universities.
- Governmental access channels are used for programming by the local government. In most jurisdictions, these channels are managed by the franchising authority.
Quick Facts
- While channel space must be set aside by the cable operator, it is up to the franchise authority to negotiate the inclusion of these channels into its franchise.
- Franchise authorities may require cable operators as part of the negotiation process to provide facilities and equipment for use with PEG channels.
- Typically, the content of the material carried on PEG access is determined by the individuals, groups or organizations that produce it.
- PEG channels must be free of commercial content but may include "PBS-style" credit for underwriters.
- PEG channels allow for local community information and expression not available on other commercial outlets.
- PEG access channels are often the video equivalent of the speaker’s soap box or the electronic parallel to the printed leaflet. They provide groups and individuals who generally have not had access to the electronic media with the opportunity to become sources of information in the electronic marketplace of ideas.
- While PEG channels often do not generate the ratings of other "network" providers, they do provide long term benefit for a large number of viewers over the life of the franchise.