Resources for Individuals and Families Impacted

Financial Resources Family Resources Health & Safety Food and Nutrition Transportation Additional Resources

Financial Resources


Healthcare and Health Insurance

Housing Assistance

  • The original March 18, 2020 Statewide Eviction Moratorium was extended again on July 24, 2020 by Governor Inslee. The new proclamation extends the original order through October 15. The Attorney General’s Office is enforcing this moratorium. An online form for reporting violations can be accessed here: COVID-19 Eviction Complaint Form.
  • 8/20/20 - King County dedicates $41 million to COVID-19 related rental assistance and eviction prevention. Learn more
  • Assistance:
    The following programs also offer emergency financial assistance on the Eastside:
    • King County Library System Financial Resources - Learn more
    • Hopelink 425-943-7555 or inquire online
    • Attain Housing provides eviction prevention and move-in assistance for families with children through its Stable Home program. Learn more or 425-828-0489.
    • Muslim Community Resource Center offers rent and utility assistance, food assistance, prescription and medication assistance. Learn more. You can apply for assistance here. 1-888-404-6272
    • Catholic Community Services (Eastside office) accepts calls from 2-4 p.m. on Wednesdays at 425-213-1963 extension 2. Learn more
    • United Way has rental assistance for qualified renters under 50% AMI. Learn more
    • Call King County 2-1-1 line to be assessed for eligibility for housing stability funds.
    • Department of Social and Health Services (DSHS) Disaster Cash Assistance Program
  • Mortgage:
    • Federal Deposit Insurance Corporation is working with financial institutions to consider all reasonable and prudent steps to assist customers in communities affected by the COVID-19. Regulatory agencies have encouraged financial institutions to work with customers impacted by COVID-19. Contact your mortgage company directly for help meeting your financial needs.
    • Washington State Department of Financial Institutions has developed a list of financial resources for Washington consumers impacted by COVID-19. Find information related to unemployment, trouble paying rent, credit cards and mortgages, student loan deferment, short term emergency loans, Insurance Issues, and avoiding scams. Learn more

City of Redmond Utility Billing:

Governor Jay Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services, and he has called on public utilities to suspend water shut-offs for failure to pay, waive late fees, and expand customer assistance programs. This proclamation has been most recently extended to October 15, 2020. The City of Redmond is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency. If you are experiencing economic hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.

  • The City of Redmond will not shut-off water service for a City water customer and will not charge late fees or interest on water, sewer or stormwater payments that are late during the COVID-19 emergency.
    View FAQs related to City of Redmond Utility Billing in response to COVID-19

  • The City of Redmond offers flexible payment plans for water, sewer and stormwater bills to those utility customers who are suffering a financial impact or hardship as the result of COVID-19. The City will work with customers to identify an appropriate amount to pay each month over a period of up to six months in order to bring accounts current. A City customer needing assistance should email the City at or call 425-556-2152.

  • The City of Redmond provides utility rate discounts for low-income seniors and low-income totally and permanently disabled persons. A City customer needing such a discount should email the City at or call 425-556-2152 to see if you qualify.

  • If utility customers are experiencing an economic hardship as a result of the COVID-19 pandemic, the Utilities and Transportation Commission can assist with questions about bill assistance programs available in the state. The Utilities and Transportation Commission Consumer Help Line can be reached at 1-888-333-WUTC (9882) or by email at

  • Puget Sound Energy will not be disconnecting customers or charging late fees, and will work with customers on payment plans and low income households through its new energy assistance portal. On April 13, PSE announced bill assistance for customers who recently became unemployed, partially unemployed, or cannot work due to COVID-19. Apply here.
  • WiFi Hotspots
    • More than 300 drive-in WiFi hotspots coming online in Washington. In response to the impacts of COVID-19, the WA State Dept of Commerce is providing Drive-In WiFi Hotspots which are free temporary, emergency internet access for Washingtonians who do not have broadband service to their homes. View map at
    • Comcast is providing free WiFi hotspots to the public, unlimited data to its customers and putting disconnects and late fees on hold during this period. They are also offering two months free for new customers to its Internet Essentials package and has increased the speed of Internet Essentials. Visit for a map of XFINITY WiFi outdoor and SMB hotspots.
      *New store hours for Comcast retail store at Bella Bottega - now 7 days a week from 11 a.m. - 6 p.m.
    • Visit T-Mobile to learn about what resources they are offering customers during the pandemic.
  • For current information about garbage, recycling and yard waste service, please visit Waste Management’s Service Alert page.

Washington borrowers with commercially-owned Federal Family Education Program Loans or privately held student loans may be eligible for expanded relief. Learn more here.

To learn about how the CARES Act affects federally held student loans, please visit

Family Resources

  • Discover a new way to play at home with Parks & Recreations virtual recreation resources. Find ideas for all ages including art, fitness and outdoor activities.
  • Also check out our public safety team’s virtual activities, including storybooks read by police officers and firefighters, and downloadable coloring projects.
  • Nature Vision, with support from Cascade Water Alliance, has developed three science packets for K-12 students: Ecosystems, Watersheds, and Humans & Water. Learn more
  • Please visit Lake Washington School District for the most updated school closure information including child care information and meal distribution.
  • Read the Washington State Office of Superintendent of Public Instruction’s detailed guidance on the response to COVID-19.
  • Virtual museum tours and other online cultural resources can be found at Travel & Leisure and CNN.

Nursing Home Rules

Health and Safety


Testing for COVID-19 is an essential tool for stopping the spread of the disease and reopening King County.
Learn more about testing in King County

For uninsured and underinsured residents on the Eastside:

  • Call SeaMar located 3801 150th Ave SE in Bellevue at 425.460.7140 to set up an appointment to be tested
  • Call ICHS located at 1050 140th Ave NE in Bellevue at 425.373.3000 to set up an appointment to be tested
  • Call our Eastgate Public Health clinic located at 14350 SE Eastgate Way in Bellevue at 206.477.8000 to set up an appointment to be tested

Resources for victims of domestic violence 

First Responders and Healthcare Professionals

Managing Stress and Anxiety

Stay Home, Stay Healthy: Take care of your metal health and well-being

Living through the COVID-19 pandemic and "Stay Home, Stay Healthy" order is stressful, confusing and takes its toll on everyone. Redmond Police Department’s Mental Health Professional has created a Stay Home Stress Management Safety Plan for you and your family to fill out at home. This plan will go through steps to recognize when you are overwhelmed, how you can personally manage stress overload, and when and who to call if you need outside help. Stay Home Stress Management Plan Worksheet

Other resources for managing stress and anxiety:

  • Washington Listens offers resources to help manage elevated stress and cope with changes due to COVID-19. Call 1-833-681-0211, Monday - Friday 9 a.m. to 9 p.m. and weekends from 9 a.m. to 6 p.m. TTY and language access services available. 
  • Check out King County Public Heath’s Community Mental Health Guide
  • Managing stress and anxiety is an important part of staying healthy during challenging situations like the COVID-19 outbreak. These coping strategies from the Centers for Disease Control may help.
  • For parents taking care of children at home, see these helpful resources from Washington State Department of Health on caring for children’s physical and mental health.
  • The World Health Organization provided a short list of ideas for effectively dealing with stress.

Food and Nutrition


Hopelink is providing pre-packed boxes of food at their Redmond location. Know someone in need of food who cannot pick up food for themselves? You can pick up for them.

If you cannot get to the Redmond Food Bank during their regular hours, they are also at Redmond United Methodist Church every other Wednesday from 5 to 6 p.m. Click here for the complete Mobile Market schedule.

Lake Washington School District

To help support families during the school closure due to the coronavirus, the Lake Washington School District is committed to providing FREE healthy and nutritious breakfast and lunch 7-days a week to any child 18 and under. Learn more 

Other Agencies Providing Emergency Food

  • Eastside Baby Corner, 425-865-0234
  • Emergency Feeding Program, 206-277-0300
  • Renewal Food Bank, 1-866-793-6512 or 425-736-8132
  • Salvation Army, 425-452-7300
  • Sound Generations-Meals on Wheels, 206-448-5757


King County Metro and Sound Transit

King County Metro and Sound Transit have both announced service changes in response to COVID-19. Learn more:

Customers with disabilities who are no longer able to reach their essential destinations using fixed-route service can contact the Access Transportation Call Center at 206-205-5000 for assistance with both emergent and ongoing essential transportation needs.

4/28/20 - King County Metro is offering essential workers the opportunity to form temporary vanpools with as few as two riders. Email with “Emergency Vanpool Formation” in the subject line to get started or for more information.
Learn more

Additional Resources

Employment Opportunities

  • Amazon announced that it will be opening 100,000 full and part-time positions in its fulfillment centers and delivery network.

Homeless Resources