Resources for Individuals and Families Impacted

Financial Resources Family Resources Health & Safety Food and Nutrition Transportation Additional Resources

Financial Resources


Healthcare and Health Insurance

Housing Assistance

City of Redmond Utility Billing:

Governor Jay Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services, and has called on public utilities to suspend water shut-offs for failure to pay, waive late fees, and expand customer assistance programs (updated 10/15/20). If you are experiencing economic hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance. This Proclamation does not relieve customers from the obligation to pay for utility services.

  • The City of Redmond will not shut-off water service for a City water customer and will not charge late fees or interest on water, sewer or stormwater payments that are late during the COVID-19 emergency. The City offers flexible payment plans for water, sewer and stormwater bills to those utility customers who are suffering a financial impact or hardship as the result of COVID-19, and provides utility rate discounts for low-income seniors and low-income totally and permanently disabled persons. Contact or call 425-556-2152. View FAQs related to City of Redmond Utility Billing in response to COVID-19
  • If utility customers are experiencing an economic hardship as a result of the COVID-19 pandemic, the Utilities and Transportation Commission can assist with questions about bill assistance programs available in the state. The Utilities and Transportation Commission Consumer Help Line can be reached at 1-888-333-WUTC (9882) or by email at

Private Utilities:

  • Puget Sound Energy will not be disconnecting customers or charging late fees, and will work with customers on payment plans and low income households through its new energy assistance portal. PSE offers bill assistance - apply here.
  • WiFi Hotspots
    • More than 300 drive-in WiFi hotspots coming online in Washington. In response to the impacts of COVID-19, the WA State Dept of Commerce is providing Drive-In WiFi Hotspots which are free temporary, emergency internet access for Washingtonians who do not have broadband service to their homes. View map at
    • Comcast is providing free WiFi hotspots to the public, unlimited data to its customers and putting disconnects and late fees on hold during this period. They are also offering two months free for new customers to its Internet Essentials package and has increased the speed of Internet Essentials. Visit for a map of XFINITY WiFi outdoor and SMB hotspots.
      *New store hours for Comcast retail store at Bella Bottega - now 7 days a week from 11 a.m. - 6 p.m.
    • Visit T-Mobile to learn about what resources they are offering customers during the pandemic.
  • For current information about garbage, recycling and yard waste service, please visit Waste Management’s Service Alert page.

Education Loans:

Washington borrowers with commercially-owned Federal Family Education Program Loans or privately held student loans may be eligible for expanded relief. Learn more here.

To learn about how the CARES Act affects federally held student loans, please visit 

Family Resources

Virtual Recreation & Education

  • Discover a new way to play at home with Parks & Recreations virtual recreation resources. Find ideas for all ages including art, fitness and outdoor activities.
  • Also check out our public safety team’s virtual activities, including storybooks read by police officers and firefighters, and downloadable coloring projects.
  • Nature Vision, with support from Cascade Water Alliance, has developed three science packets for K-12 students: Ecosystems, Watersheds, and Humans & Water. Learn more
  • Virtual museum tours and other online cultural resources can be found at Travel & Leisure and CNN.

School Impacts

Child Care Assistance and Information

Health and Safety

COVID-19 Testing

Testing for COVID-19 is an essential tool for stopping the spread of the disease and reopening King County.
Learn more about testing in King County

For uninsured and underinsured residents on the Eastside:

  • Call SeaMar located 3801 150th Ave SE in Bellevue at 425.460.7140 to set up an appointment to be tested
  • Call ICHS located at 1050 140th Ave NE in Bellevue at 425.373.3000 to set up an appointment to be tested
  • Call our Eastgate Public Health clinic located at 14350 SE Eastgate Way in Bellevue at 206.477.8000 to set up an appointment to be tested

Resources for victims of domestic violence 

First Responders, Healthcare Professionals and Essential Workers

Managing Stress and Anxiety

Stay Home, Stay Healthy: Take care of your metal health and well-being

Living through the COVID-19 pandemic and "Stay Home, Stay Healthy" order is stressful, confusing and takes its toll on everyone. Redmond Police Department’s Mental Health Professional has created a Stay Home Stress Management Safety Plan for you and your family to fill out at home. This plan will go through steps to recognize when you are overwhelmed, how you can personally manage stress overload, and when and who to call if you need outside help. Stay Home Stress Management Plan Worksheet

Other resources for managing stress and anxiety:

  • Washington Listens offers resources to help manage elevated stress and cope with changes due to COVID-19. Call 1-833-681-0211, Monday - Friday 9 a.m. to 9 p.m. and weekends from 9 a.m. to 6 p.m. TTY and language access services available. 
  • Check out King County Public Heath’s Community Mental Health Guide
  • Managing stress and anxiety is an important part of staying healthy during challenging situations like the COVID-19 outbreak. These coping strategies from the Centers for Disease Control may help.
  • For parents taking care of children at home, see these helpful resources from Washington State Department of Health on caring for children’s physical and mental health.
  • The World Health Organization provided a short list of ideas for effectively dealing with stress.
  • Crisis Connections provides many resources and support for anxiety, loneliness, recovery, and more. Language interpretation in more than 155 languages is available. Call 866-427-4747 or text HOME to 741741 for support.  
  • SAMHSA Disaster Distress Helpline provides trained counselors and support for stress, anxiety and more. Support available 24/7, 365 days a year. Call 1-800-985-5990 or text TalkWithUS to 66746. Spanish-speakers can call the hotline and press "2" for bilingual support. Interpreters are available for 100 other languages.  
  • The Boys Town National Hotline is a free resource and counseling service that assists youth and parents 24/7, year round, nationwide. Spanish-speaking counselors and translation services for more than 100 languages also are available 24 hours a day. Call 1-800-448-3000, text VOICE to 20121, or email to connect. 
  • King County's Department of Community and Human Services provides publicly funded mental health and substance use services to low-income people in need.  
  • Additional resources and mental health resources can be found on Washington State Coronavirus resources website.   

Food and Nutrition


Hopelink is providing pre-packed boxes of food at their Redmond location. Know someone in need of food who cannot pick up food for themselves? You can pick up for them.

If you cannot get to the Redmond Food Bank during their regular hours, they are also at Redmond United Methodist Church every other Wednesday from 5 to 6 p.m. View the complete Mobile Market schedule

Lake Washington School District

To help support families during the school closure due to the coronavirus, the Lake Washington School District is committed to providing FREE healthy and nutritious breakfast and lunch 7-days a week to any child 18 and under. Learn more 

Other Agencies Providing Emergency Food

  • Eastside Baby Corner, 425-865-0234
  • Emergency Feeding Program, 206-277-0300
  • Renewal Food Bank, 1-866-793-6512 or 425-736-8132
  • Salvation Army, 425-452-7300
  • Sound Generations-Meals on Wheels, 206-448-5757


King County Metro

King County Metro has announced service changes in response to COVID-19. Learn more:

Customers with disabilities who are no longer able to reach their essential destinations using fixed-route service can contact the Access Transportation Call Center at 206-205-5000 for assistance with both emergent and ongoing essential transportation needs.

4/28/20 - King County Metro is offering essential workers the opportunity to form temporary vanpools with as few as two riders. Email with “Emergency Vanpool Formation” in the subject line to get started or for more information.
Learn more

Homelessness Resources