Policies and Information

Everyone Plays

Our desire is to make recreational opportunities available to all Redmond residents. We do not want financial concerns to stop anyone from participating in our activities. 

If you're interested in learning more, please view our Fee Assistance Program materials and application. Questions? Please email or call Guest Services at 425-556-2300. 

Withdrawals & Refunds

All activity withdrawals must be requested through contacting guestservices@redmond.gov or by calling 425-556-2300. Credit card refunds will be processed within 1-3 business days. Check refunds may take up to 6 weeks to process and mail.

*In response to concerns with COVID-19, withdrawal requests from summer camps only received 24 hours prior to camp start date will receive a full refund; withdrawal requests received less than 24 hours prior to camp start date will receive no refund. Exceptions will be made for illness of participant. 

*All activities, camps, and programs taking place September 7, 2021 or later will follow the regular refund policy listed in the chart above 

Wait Lists

Activities that have a full registration often offer a wait list. Participants are put on the wait list in order that they are received. Payment of fees is only collected if a waitlisted participant is registered into the activity. 

Transfer Registrations

Transfers of registrations are permitted within the following guidelines:

*In response to concerns with COVID-19, transfer requests received more than 24 hours prior to a summer camp start date will receive 100% of funds applied to a new registration; transfer requests received less than 24 hours prior to the start of a summer camp start date will receive no transfer of funds applied. Exceptions will be made for illness of participant. 

Holidays Observed

City of Redmond observes the holidays listed below. Community Centers may be closed or have altered hours on holidays. Please be sure to check redmond.gov or call Guest Services at 425-556-2300 for holiday hours information.

Parks and Recreation Newsletter

Sign up today for the Redmond Parks and Recreation newsletter! We'll keep you informed twice a month about upcoming events, activities and classes!

Code of Conduct

The City of Redmond strives to provide an environment that is conducive to the enjoyment of all. The city's Code of Conduct has been established for all patrons.