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Stormwater / Drainage Frequently Asked Questions
FAQs | Stormwater Basics | Stormwater Utility | Keeping Water Clean | Reporting/Fixing Concerns

Reporting/Fixing Concerns FAQs
For General Public Works FAQs

How do I report stormwater problems (erosion, flooding, dumping) etc.?
Call the Natural Resources Division at 425-556-2825, email nr@redmond.gov, or use the City’s Stormwater / Drainage Concern online reporting system.

Who do I call if I see someone dumping oil or other hazardous material on the ground, down a storm drain, or see pollution in a stream or lake?
Please call the Natural Resources Division at 425-556-2825.

I saw muddy water running off a construction site. What should I do?
Please call the Natural Resources Division at 425-556-2825 or the Construction Division at 425-556-2723. After hours, call 425-556-2500 (Police Dispatch).

What can I do to make a difference at home?
Amazingly enough, you can make a huge difference in stormwater quality by simply changing a few practices at home. Here are six easy steps; 1) Don't wash your car at home (see our car wash page), 2) Mulch your grass clippings and leave them on the lawn, 3) sweep dirt onto the lawn, pick up debris and put it in the trash, 4) pick up your pet waste; flush in the toilet, or bag it and put it in the trash, 5) consider organic fertilizers, target your use of fertilizers and sweep up excess, and 6) Consider natural pest control, minimize and target use of pesticides/herbicides to your lawn and garden and take left over chemicals to the Household Hazardous Waste facility.

Who can help me with drainage problems at home?
The City of Redmond has developed a handbook called “Solving Drainage Problems at Home”. The document is available in hard copy by calling the Natural Resources Division at 425-556-2825 or emailing nr@redmond.gov. It is also available online at "Solving Drainage Problems at Home". Should you need further assistance, contact the Natural Resources Division and ask to speak with a Stormwater Engineer.

When will the City address the drainage problem going on in my yard or neighborhood?
Contact the City to make sure we know about the problem. Once problems are identified, they are evaluated in terms of severity, extent, and cost, and are rated and ranked for construction. With limited funds available, project execution is widely variable depending on the severity of the problem. Large projects are funded through the Stormwater Capital Improvement Program. Small neighborhood projects are funded through the Neighborhood Stormwater Capital Improvement Program.