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DirectRequest is an automated system that provides you with access
to the most commonly requested Development Services Center services, 24-hour a day, 7-day
a week. Using a touch-tone phone you can:
Schedule an inspection
Leave and receive voicemail messages regarding an inspection
Cancel a scheduled inspection
Retrieve Plan Review status information by voice and by fax
Get the results of an inspection
Receive a history report of inspection activity for a permit by
fax
Obtain zoning information on a parcel by phone and by fax
Before Calling You Will Need:
A touch-tone telephone
A site-specific permit number *
An inspection code (for inspections/plans)
A parcel or address (for zoning)
* Select the link to view the Inspection Code Prompt Definitions on the web. To view or
print an Acrobat version, choose from the
full page tri-fold reference guide,
or the half-page quick reference.
(To obtain free
Acrobat
Reader.)
Choose From the Following Options:
Press 1 Schedule an Inspection
Press 2 Cancel an Inspection
Press 3 Obtain Inspection Results
Press 4 Check Plan Review Status
Press 5 Fax Inspection History
Press 6 Check Zoning Status
Press 0 Transfer to Staff
Press # Disconnect and Hang Up
Press * Addition Information
The DirectRequest system will prompt you through the steps below
during your call. You may perform multiple transactions during each
call. At the end of the call you will be issued a confirmation number. We recommend that you keep a record of your confirmation numbers and
associated transactions in case they are needed for future reference.
Schedule an inspection:
1. Enter the permit type.
2. Enter the permit number.
3. Enter the inspection code from the list on the outside of this
brochure.
4. Enter the inspection date. After you have scheduled the inspection, you will have the option to:
Leave a message for the inspector.
Request another inspection for the same permit.
Request another inspection for a different permit.
Get a confirmation number and hang up.
Cancel an inspection:
1. Enter the permit type.
2. Enter the permit number.
3. Enter the inspection code from the list on the outside of this
brochure.
After you have cancelled the inspection, you will have the option to:
Cancel another inspection for the same permit.
Cancel another inspection for a different permit.
Get a confirmation number and hang up.
Return to the main menu.
Obtain inspection results
1. Enter the permit type.
2. Enter the permit number.
3. Enter the inspection code from the list on the outside of this
brochure.
After you have cancelled the inspection, you will have the option to: Listen to more results, same permit.
Listen to more results, different permit.
Get a confirmation number and hang up.
Return to the main menu.
Check Plan Review Status:
1. Enter the permit type.
2. Enter the permit number.
After you have listened to the plan review status, you will have the
option to: End the call and hang up.
Receive plan status via fax.
Hear the status of another plan.
Return to the main menu.
Fax Permit Inspection History:
1. Enter the permit type.
2. Enter the permit number.
3. Enter your fax number.
After your request has been scheduled, you will have the option to: End the call and hang up.
Request a faxed history of another permit.
Check Zoning Status
1. Enter the site parcel number or address.
After you have listened to the zoning information, you will have the
option to: End the call and hang up.
Repeat the zoning information you just heard.
Hear zoning information on another site.
Request a fax of the zoning information you just heard.
Return to the main menu.
Transfer to Staff and Additional Information
You can press "0" at any time to transfer to a live staff member. You
can also press * to hear an explanation of your current options.
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