SALARY:  $4,273 - $5,427 month 
DATE OPEN:  January 22, 2010
DATE CLOSED:  February 19, 2010
HOURS:  Flexible to work all shifts.  Shift to be determined.

TO APPLY:  Submit resume and completed City of Redmond electronic application packet via the online submission system.  This is a 244 kb size file, and other options are available. (The application packet  is in the Adobe Acrobat format, and a minimum of Acrobat 4.0 is required. Obtain free Acrobat Reader to view/print.)

The City of Redmond is an Equal Opportunity Employer; The City of Redmond provides reasonable accommodation to its employees and the public with disabilities, including disabled veterans.

Duties:
Under the direction of the Communications Supervisor, uphold the department's mission, "To provide quality policing in partnership with the community."  The Lead Dispatcher will help to ensure the efficient operation of the 911 center and that customer service (internal and external) delivery is being met.  Provides oversight of the day-to-day operation of the Communications Center, as directed by the Communications Supervisor.  The Lead Dispatcher will also perform a full range of communication and dispatch functions necessary to support police officers in their duties.  May make recommendations for changes in operating procedures.  As assigned, conducts research and handles routine administrative assignments on behalf of the Communication Supervisor.  Develops and conducts in-service training; trains or assists in training new dispatchers.  Responsible for the maintenance of maps, manuals and other resource materials used in the Communications Center.  Provides input on and assists in resolving dispatcher performance issues.

Qualifications:
Skill in: the use of personal computer, software, computer aided dispatching and all related communications equipment; gaining cooperation from co-workers and directing the work of others; efficiently handling detailed administrative assignments; good basic math skills.
Ability to: communicate effectively, both orally and in writing; establish and maintain effective working relationships with supervisors, other employees, and the general public; solve complex dispatching situations in a timely, efficient, and calm manner; think clearly and act quickly, calmly and courteously in emergency situations; properly evaluate and prioritize situations, determine availability of police units, and properly dispatch them to the scene.
Knowledge of: public safety communications practices, procedures and techniques; customer service issues related to working in a 911 center; and communications equipment sufficient to trouble-shoot and solve routine problems.

Education and Experience:
High School Diploma or G.E.D. and minimum two years of work experience in 911 emergency radio dispatching.

Licenses and Other Requirements:
Must possess a valid Washington State driver's license by date of hire and maintain an insurable driving record by City standards. Polygraph, psychological and medical exams, drug screening, and extensive background investigation will be required of candidates being considered for hire.

Working Conditions:
Work is primarily performed in an office environment.  Variable work schedule may include evenings, weekends or holidays.  Act as 24 hour on-call resource for dispatchers.  May be required to occasionally lift boxes or files, usually not exceeding 30 pounds.

Selection Process:  Top candidates will be contacted for interviews by February 26.  Interviews are tentatively scheduled for the week of March 8. 

AUTOMATIC DISQUALIFIERS:

The City of Redmond Police Department will automatically disqualify any individual who has at any time: