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The City of Redmond is committed to continually improving our customer service to
you. In response to customer requests, the City of Redmond offers a wide range of
convenient payment options. Choose the method that works best for you.
This method of payment automatically pays your utility bill directly from your
bank account without the use of paper checks. Payment will be deducted from your
bank
account on the due date shown on your statement. After signing up
for this payment option, you will still receive a utility statement. To
request a Direct Debit application, call us at 425-556-2152,
or
e-mail us at UtilityBilling@redmond.gov.
Direct Debit
Applications are also available online.
Please complete and submit the application by following the instructions
provided on the application. For security reasons, please do
not email your application or voided check.
Inquire about your account or pay your utility bill using VISA or MasterCard
simply by using your telephone. To access your account 24 hours a
day/7days a week using the automated system, please call 425-556-2152, choose
Option 1 and follow the instructions. If you have received a past due doorhanger and wish to use the IVR system, after
making your payment, please notify the customer service representative by
pressing 0 before you exit the system. This will ensure continuation of
your water services.
Please return your payment, along with
the payment stub, to our payment processing
center address: Mailing Address:
City of Redmond
Utility Billing
PO Box 3745
Seattle, WA 98124-3745
*Should you receive our final notice, please do not mail your payment without
contacting our office at 425-556-2152. This will ensure continuation of
your water service.
Payments may be submitted to our office
(Monday - Friday, 8 a.m. to 5 p.m.) located at:
City Hall
Finance Department, 3rd Floor
15670 NE 85th Street
Redmond, Washington 98052
- OR -
Drop off your payment at our 24-hour Utility Drop
Box
This box is located on the traffic island in front of City Hall. The entrance to
City Hall is located at 15670 NE 85th Street. Please do NOT deposit cash in the
drop box.
If you are facing water termination, please contact Utility Billing at
425-556-2152. |
