In the past, the City of Redmond has received important feedback and information from residents on citizen satisfaction and service priorities through Community Forums. In 1998 the Mayor's Office decided that more input was needed prior to the biennial budget process, and the best way to do this was to contact a broader range of residents. Consequently, in 1998, the City hired Gilmore Research Group to conduct a telephone survey of residents and ask many of the same questions used in the Forum questionnaire. The results of this first survey were presented in August of 1998. Follow-up surveys of the baseline were conducted and three of those are available here.