FAQs / events / more info


I’m concerned, what can I do?

Everyone can do something. Consider these ideas

I discovered an encampment, what can I do?

If you’re concerned about a person living outside and/or encounter an encampment and want to help, we encourage you to call police dispatch at 425-556-2500 to report the situation. Please don’t approach the site or anyone who might be at the site directly. The City’s goal is to encourage individuals who are sleeping outside to access services that will help them attain housing. Police work closely with our homeless outreach services to connect individuals to community resources.

I called the police, but the tent is still there. What now?

Often, it takes time to build trust. Responses vary as interventions are tailored to each individual’s unique needs. Police and outreach services will continue to work to connect people to resources.

Why doesn’t the city do something about panhandling?

Panhandling is not illegal unless the individual is blocking you or harassing you in some fashion. If you witness or experience aggressive panhandling, call 911 and provide a brief description of the individual and their location.

How can I help someone who asks for money?

Many people give money to people with signs on the street because they want to help someone who appears to be struggling. However, offering cash provides only a very short-term intervention for one individual who may or may not be homeless. Consider these options instead:.

  • Provide a community resource card to panhandlers, which contains information on organizations that can help people in need
  • Offer a care kit, food item, and/or water
  • Consider donating to and/or volunteering with local organizations that focus on getting people off the street 
  • Call 2-1-1, the Community Resource line or check out their online resource guide


New Resource Center 

The Redmond Library is hosting Redmond's Homeless Outreach Specialist and the Next Step Resource Center Mondays and Tuesdays from 1:00 to 3:00 pm. Representatives from a variety of organizations and service providers are on site. Click here for more information or contact Kent Hay khay@redmond.gov or 425-556-2413. 9/13/16

Discovery Days and Outreach Services at Redmond Library

The Redmond Library will be hosting Community Discovery Days on the first Wednesday of each month from 3 to 5 pm starting September 7. Individuals will be able to access over 20 agencies offering ORCA Lift cards, employment services and more.

The library will also be hosting the City's Homeless Outreach Specialist every Monday and Tuesday from 10 to noon for more individualized attention and case management services. Click here for more info.

Welcome Kent Hay, new Homeless Outreach Specialist

For the last 18 months, the city has focused a great deal of attention on the issue of homelessness. The purpose of the Homeless Outreach Pilot Program is to explore whether dedicated, proactive outreach efforts can help those who are homeless to more readily and successfully access the particular services they need to exit homelessness. We are excited to have hired Kent Hay to develop this program.

Kent has worked in the Social Service/Criminal Justice field for over 16 years. For the last 8 years he has worked as a Probation Counselor with Seattle Municipal Court. Kent is already busy reaching out to homeless individuals, learning about Redmond, and meeting with key partners around town and across the Eastside. He welcomes contact from anyone wishing to discuss ideas or concerns related to homelessness, so feel free to contact him at khay@redmond.gov or at 425-556-2413.

For more information please contact Colleen Kelly at 425-556-2423.


Not everyone who panhandles is homeless.

  • Many studies have found that only a small percentage of homeless people panhandle and only a small percentage of those who panhandle are homeless.
  • Those who panhandle target locations where there are a lot of pedestrians and motorists.
  • Average daily income from panhandling varies by area- $50-$60 a day in “good areas of Seattle”
  • Instead of giving money, consider some of these things a homeless person could use.


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